Technical Support Engineer
Minsk | Office
We Bring a Scientific Approach to Safety and Comfort.
With 30 years in forensics, we help organizations make document authentication and identity verification seem easy.
With 30 years in forensics, we help organizations make document authentication and identity verification seem easy.
We are looking for a technical support engineer in an existing cross-functional team who can quickly join the project.
Responsibilities:
Requirements:
Will be a plus:
We offer:
Responsibilities:
- Support B2B clients using helpdesk (Zendesk) system, email
- Act as a contact person for clients
- Initial analysis and incident data collection
- Remote user support (TeamViewer, RDP, Anydesk, etc.)
- Modeling and reproduction of situations with subsequent documentation of a problem in the bug tracking system
- Create technical articles, FAQ for the Support Help Center
- Active communication with the development team regarding incidents to resolve user issues
- Remote deployment of products, user training
Requirements:
- Strong communication skills
- Competent oral and written speech
- Ability to describe issues and its reproduction clearly and accurately
- Proficiency in English (Upper intermediate and above, written and spoken)
- Responsibility
- Fast learn and a desire to learn
- Proactivity and ability to find solutions
- Attention to details
- As a member of 24/7 support team, you should be able to work evening shifts, night shifts, weekends.
Will be a plus:
- Experience with Zendesk
- Experience with Redmine
- Experience with Click Up
- Experience with the Postman
- Higher technical education
- Experience working with Linux, Windows, OS X
- Experience working in a distributed team
- Work experience in a call center or technical support
We offer:
- Ability to improve your testing skills
- Work with clients from all over the world
- Own new products (not outsourcing, not legacy support)
- Opportunity to participate in the creation of products that will be used by millions of people
- Daily development and professional development at the intersection of various technologies (mobile/cloud/hardware)
- Competitive salary (based on results of an interview)
- Comfortable modern building in the center of Minsk
- Kitchen, dining room in the building
- English classes in office
- Medical insurance
- Free Tea, Coffee & snacks
- Corporate events, teambuilding
- Own well equipped gym inside the office
- Parking / indoor parking
- Taxi compensation for evening and night shifts
- Full-time office work
