Technical Support Engineer
Minsk | Office
We Bring a Scientific Approach to Safety and Comfort.
With 30 years in forensics, we help organizations make document authentication and identity verification seem easy.
We are looking for a technical support engineer in an existing cross-functional team who can quickly join the project.

Responsibilities:
  • Support B2B clients using helpdesk (Zendesk) system, email
  • Act as a contact person for clients
  • Initial analysis and incident data collection
  • Remote user support (TeamViewer, RDP, Anydesk, etc.)
  • Modeling and reproduction of situations with subsequent documentation of a problem in the bug tracking system
  • Create technical articles, FAQ for the Support Help Center
  • Active communication with the development team regarding incidents to resolve user issues
  • Remote deployment of products, user training

Requirements:
  • Strong communication skills
  • Competent oral and written speech
  • Ability to describe issues and its reproduction clearly and accurately
  • Proficiency in English (Upper intermediate and above, written and spoken)
  • Responsibility
  • Fast learn and a desire to learn
  • Proactivity and ability to find solutions
  • Attention to details
  • As a member of 24/7 support team, you should be able to work evening shifts, night shifts, weekends.

Will be a plus:
  • Experience with Zendesk
  • Experience with Redmine
  • Experience with Click Up
  • Experience with the Postman
  • Higher technical education
  • Experience working with Linux, Windows, OS X
  • Experience working in a distributed team
  • Work experience in a call center or technical support

We offer:
  • Ability to improve your testing skills
  • Work with clients from all over the world
  • Own new products (not outsourcing, not legacy support)
  • Opportunity to participate in the creation of products that will be used by millions of people
  • Daily development and professional development at the intersection of various technologies (mobile/cloud/hardware)
  • Competitive salary (based on results of an interview)
  • Comfortable modern building in the center of Minsk
  • Kitchen, dining room in the building
  • English classes in office
  • Medical insurance
  • Free Tea, Coffee & snacks
  • Corporate events, teambuilding
  • Own well equipped gym inside the office
  • Parking / indoor parking
  • Taxi compensation for evening and night shifts
  • Full-time office work