Responsibilities:
- Provide fast and professional off-line (Email, live-chat) response to users issues
- Maintain a high level of users satisfaction
- Investigate the problematic issues reported by users: collect relevant information, analyze and document it in internal articles
- Identify and report on trends, repeated issues and urgent bugs.

Requirements:
- A problem solver with an innate sense of curiosity and passion about helping people
- Proficient in English and Ukrainian at either native or professional level
- Enthusiastic smartphone user
- Microsoft or Mac OS's savvy
- Willingness to participate in a 24/7 rotating roster which predominately includes after-hours shift
- Attention to details
- Team player
- Experience in customer support or customer service will be a plus.
- Full time job. We're working in hybrid mode (from home and the office).