We are looking for an Partner Launch & Customer Success Lead to who will ensure successful rollout and strong adoption across partner gym networks. This role sits at the intersection of operations, partnerships, product and marketing, and focuses on turning signed partnerships into active, engaged users inside gyms. Your mission will be to design and manage the operational systems that enable gym teams to successfully introduce us to their members.

Responsibilities

• Own the end-to-end launch process for new enterprise gym partners, including planning timelines, coordinating internal teams and ensuring operational readiness
• Develop and maintain a Partner Launch Playbook that standardizes how the product is launched across gym networks
• Design and implement trainer and manager enablement programs, including onboarding sessions, demo scripts and activation campaigns
• Coordinate in-gym marketing activation, such as QR code campaigns, trainer-led demos, internal communications and member promotion
• Monitor partner performance and product adoption, tracking metrics such as member penetration, trainer engagement and retention
• Build a Partner Performance Dashboard to track launch progress and adoption metrics across partner networks
• Collect structured product feedback from partners and collaborate with the product team to improve the product roadmap
• Continuously improve launch processes to ensure faster rollout and scalable expansion across large gym networks

We expect that you have

• Strong project and operational management skills, with the ability to coordinate multiple stakeholders
• Experience working with enterprise clients or strategic partnerships
• Ability to build scalable processes, playbooks and operational systems
• Excellent communication and relationship-building skills
• Strong analytical mindset with the ability to track performance metrics and drive improvements
• Comfortable working in a cross-functional environment with product, engineering and marketing teams
• Experience working with multi-location businesses or franchise networks
• Experience launching or activating digital products through frontline staff
• Background in fitness, wellness, or health-tech industries (nice to have)